What billing options are available through Labrix?

I. Professional Pricing: Receive the professional price. You collect payment from your patient directly. Labrix will bill you after testing has been performed using a credit card which we keep on file when you set up your account.

II. Labrix Collection: We will collect the fees for testing and, as a courtesy, bill insurance if requested by the patient.

Do my patients have to pay upfront for this testing?

If you have elected to have Labrix collect payment from your patient, your patient has the choice of paying cash when they send in the kit or to have Labrix bill insurance on their behalf. Patients need to provide required documentation for Labrix to bill insurance. Patients will be billed for the remaining balance after insurance payment has been received by Labrix.

Does insurance cover this?

If a patient’s policy covers hormone testing, then our FDA-approved testing will be covered under their insurance. The level of coverage will be determined by the level of coverage including deductible allowances.

Can I do Professional pricing for some patients and have Labrix bill insurance for others?

You will need to choose to have professional pricing OR a Labrix collection account.  We can assist you with setting up both accounts, but you will need to maintain two sets of forms (contact your account manager for more information).

Does Insurance billing affect my results turn-around-time?

Absolutely not! You will receive results guaranteed in 5 business days with either option. Fast turnaround is a standard part of Labrix’s commitment to customer service.

Can Labrix bill me Net 15?

Once you average a minimum of 20 test kits for three consecutive months please contact us to discuss Net 15 billing terms.

How often does Labrix bill my account?

For Option 1, professional pricing, Labrix will bill you the first week of the following month for all tests completed during the prior month.

Will I receive an itemized invoice with what patients Labrix is billing for?

Yes. You will always be mailed a copy of your bill and an itemized list of patients tested for the specific month, as well as the date and what was tested.

What happens if Labrix normally charges my credit card, and instead I receive an invoice stating I owe?

Most likely your credit card did not authorize the charge due to expired credit card, not sufficient funds, or canceled card. Please be sure to contact our billing department with updated payment information to ensure finance charges are not applied.

Will Labrix bill insurance for my patients?

Choose Option 2: Labrix collection in order for Labrix to bill private insurance. Patients will be required to submit all insurance paperwork with the kit in order for the sample to be processed. Labrix will bill Medicare for any of your applicable patients.

What forms are required to bill insurance?

If you select Labrix collection account – the kit will contain the paperwork and instructions needed to bill insurance.

Will the patient receive the reimbursement or will the Lab?

Most insurance companies will reimburse Labrix, however BlueCross BlueShield sends the check directly to the patient. Please be sure to notify patients who have insurance through BCBS that full payment should be submitted to Labrix with their test kit. Labrix will bill BCBS and the insurance reimbursement check will be sent directly to the patient.

What if the patient has insurance questions?

Please encourage to call their insurance company to ask what their level of coverage will be provided by their insurance company. If you have signed up for Option 2: Labrix collections, your patient can call our office for insurance questions.

Does Labrix provide the private labeling of test kits and reports?

For customers with significant monthly kit volumes and the desire to apply their brand to all elements of the testing process Labrix offers a private label program. Call us for more information.

What are the most common profiles that are ordered through Labrix?

The most common profile ordered at Labrix is the Comprehensive Hormone Panel (8-hormones). This includes estrogen, progesterone, testosterone, DHEA and the 4 cortisols. Both men and women will benefit from testing with this panel. Please note, you can always call within 25 days of Labrix receiving the sample to order additional testing if desired. For women with a family history of breast cancer and menopausal women, many providers will run the Comprehensive Plus Panel which adds estrone and estriol. This is the ideal panel to gain a thorough overview of a patient’s hormonal state in order to start a successful hormone monitoring program.

How do we order more kits?

Simply call Labrix at 877-656-9596 and let us know how many kits you need or click here.

Who pays for shipping?

Labrix pays for all ground shipping within the contiguous United States (additional shipping charges may apply to AK and HI). If you need the kits faster than ground, we will invoice you for the difference.  International shipping charges apply, contact Labrix for more information.

What if we want to guarantee quicker shipping to Labrix?

Labrix has an arrangement with UPS for guaranteed 6 business day delivery. Call Labrix to learn more about faster shipping options and the additional cost.

Does Labrix offer assistance in building a saliva testing program into my practice?

Labrix has a dedicated team of account representatives with extensive marketing and business development training who are available to help you develop and grow your hormone balancing practice. Call Labrix to discuss your needs and objectives.

Does Labrix offer a Drop Ship Program?

Yes. If you require individual shipping of kits to your patients directly, Labrix offers a simple drop ship program. Call Labrix Provider Services team for more details.

Does Labrix work with customers outside of the USA?

Labrix has customers all over the world. Are you interested in doing business outside of the US or know an international health care provider looking for an excellent saliva testing service? Call Labrix today to learn more about our international programs.

Does Labrix work directly with patients?

Our business relationship is with you, the practitioner.  Patients will occasionally call with questions and they are redirected back to you. We do answer patient questions related to insurance billing.

What is Labrix’ policy for allowing businesses to link to their website, as well as for Labrix to link to others' websites?

Please feel free to link your website to the Labrix website. You can also post links to the Labrix recorded patient education presentations. We do not list practitioners on our website for business reasons however we do have a find a provider referral service available for the general public. Patients may email or call to request referrals to a practitioner and we will provide names within 48 hours.

If I have a specific need for marketing resources not provided on this website, who should I contact?

For specific marketing requests please contact our Marketing Department at 877-656-9596 or by email marketing@labrix.com with your request. We encourage you to let us know where we can improve.

Does Labrix offer assistance in building a saliva testing program into my practice?

Labrix has a dedicated team of account representatives with extensive marketing and business development training who are available to help you develop and grow your hormone balancing practice. Call Labrix to discuss your needs and objectives.