What billing options are available through Labrix?

I.Professional Pricing: Receive the professional price. You collect payment from your patient directly. Labrix will bill you after testing has been performed using a credit card which we keep on file when you set up your account.

II.Labrix Collection: We will collect the fees from your patients for testing and we will submit claims to their private insurance, in most circumstances and when requested by the patient.

Do my patients have to pay upfront for this testing?

Patients must provide payment in advance of testing in the following situations:

• E3 (Estriol) ordered for male Medicare patients require $35 advance patient payment (male E3 testing is not approved for New York patients)

• Patients who do not intend to bill insurance or prefer to bill their insurance companies directly are required to pay Labrix in advance the full cost of the ordered tests. Labrix will provide super-bills to patients upon request.

If a patient requests Labrix to bill private insurance on their behalf, advance payment is not required. Patients are responsible for any remaining balance after insurance payment has been received by Labrix or claims are denied or applied to deductibles.

Does insurance cover this?

Labrix’s saliva hormone testing and neurotransmitter testing is covered by both Medicare and private insurance. Medicare has the limitations listed above, and private insurance coverage varies depending on the policy provisions. Our vitamin D testing and our spot iodine testing are not covered by insurance at this time.

Can I utilize professional pricing for some patients and have Labrix bill insurance for others?

Yes and no. Labrix will bill Medicare and military insurance for patients regardless of the type of billing method you have selected. Labrix does not bill private insurance when you have chosen professional pricing.

Depending on your operations and preferences, you will need to choose either professional pricing OR a Labrix collection. On occasion a provider may choose to set up both types of accounts, but this can create confusion among your office staff and create difficulties in keeping track of two different sets of forms.

Does Insurance billing affect my results turn-around-time?

Absolutely not! You will receive results guaranteed in 5 business days with either option. Fast turnaround is a standard part of Labrix' commitment to customer service.

How often does Labrix bill my account?

Labrix bills professional pricing accounts early in the month following a month of testing. For example, August tests are billed early in September. In almost all cases, Labrix charges your credit card on file – this is our standard billing practice. Credit card information is stored in an encrypted, truncated form.

Will I receive an itemized invoice with what patients Labrix is billing for?

Yes. You will always be mailed a copy of your current invoice which includes an itemized list of patients tested for the specific month, the specific tests performed and the date.

What happens if Labrix normally charges my credit card, and instead I receive an invoice stating I owe?

Most likely your credit card did not authorize the charge due to expired credit card, not sufficient funds, or canceled card. Please be sure to contact our billing department with updated payment information to ensure finance charges are not applied.

 

Will Labrix bill insurance for my patients?

Choose Option 2: Labrix collection in order for Labrix to bill private insurance. Patients will be required to submit all insurance paperwork with the kit in order for the sample to be processed. Labrix will bill Medicare for any of your applicable patients; supplemental Medicare is only billed for patients of providers selecting this option.

Please note that Labrix is no longer able to submit claims to BlueCrossBlueShield

What forms are required to bill insurance?

If you select Labrix collection account – test kits you receive will contain the paperwork and instructions for your patients to provide all of the information required to submit insurance claims Patients should send copies (front and back) of insurance cards for all insurance coverage they have, even when covered through a spouse’s policy.

To speed up processing, patients need to clearly indicate which policy is primary when they have more than one.

Will the patient receive the reimbursement or will the Lab?

Almost all insurance companies reimburse Labrix directly.

What if the patient has insurance questions?

Please encourage your patients to contact their insurance company to determine their level of coverage prior to sending their samples. Some patients become surprised upon learning that the entire cost of the tests will be applied to their deductible, or that coverage is denied because Labrix is out of network. Labrix cannot guarantee insurance coverage. Once Labrix has filed an insurance claim on behalf of a patient, Labrix is unable to reduce prices if the claim is denied or only partially reimbursed.

Does Labrix provide the private labeling of test kits and reports?

For customers with significant monthly kit volumes and the desire to apply their brand to all elements of the testing process Labrix offers a private label program. Call us for more information.

What are the most common profiles that are ordered through Labrix?

The most common profile ordered at Labrix is the Comprehensive Hormone Panel (8-hormones). This includes estrogen, progesterone, testosterone, DHEA and the 4 cortisols. Both men and women will benefit from testing with this panel. Please note, you can always call within 25 days of Labrix receiving the sample to order additional testing if desired. For women with a family history of breast cancer and menopausal women, many providers will run the Comprehensive Plus Panel which adds estrone and estriol. This is the ideal panel to gain a thorough overview of a patient’s hormonal state in order to start a successful hormone monitoring program.

How do we order more kits?

Simply call Labrix at 877-656-9596 and let us know how many kits you need or click here.

Who pays for shipping?

Labrix pays for all ground shipping within the contiguous United States (additional shipping charges may apply to AK and HI). If you need the kits faster than ground, we will invoice you for the difference.  International shipping charges apply, contact Labrix for more information.

What if we want to guarantee quicker shipping to Labrix?

Labrix has an arrangement with UPS for guaranteed 6 business day delivery. Call Labrix to learn more about faster shipping options and the additional cost.

Does Labrix offer assistance in building a saliva testing program into my practice?

Labrix has a dedicated team of account representatives with extensive marketing and business development training who are available to help you develop and grow your hormone balancing practice. Call Labrix to discuss your needs and objectives.

Does Labrix offer a drop ship program?

Yes. If you require individual shipping of kits to your patients directly, Labrix offers a simple drop ship program. Call Labrix Provider Services team for more details.

Does Labrix work with customers outside of the USA?

Labrix has customers all over the world. Are you interested in doing business outside of the US or know an international health care provider looking for an excellent saliva testing service? Call Labrix today to learn more about our international programs.

Does Labrix work directly with patients?

Our business relationship is with you, the practitioner.  Patients will occasionally call with questions and they are redirected back to you. We do answer patient questions related to insurance billing.

What is Labrix’ policy for allowing businesses to link to their website, as well as for Labrix to link to others' websites?

 

Please feel free to link your website to the Labrix website. You can also post links to the Labrix recorded patient education presentations. We do not list practitioners on our website for business reasons however we do have a find a provider referral service available for the general public. Patients may email or call to request referrals to a practitioner and we will provide names within 48 hours.

If I have a specific need for marketing resources not provided on this website, who should I contact?

 

For specific marketing requests please contact our Marketing Department at 877-656-9596 or by email marketing@labrix.com with your request. We encourage you to let us know where we can improve.

Does Labrix offer assistance in building a saliva testing program into my practice?

 

Labrix has a dedicated team of account representatives with extensive marketing and business development training who are available to help you develop and grow your hormone balancing practice. Call Labrix to discuss your needs and objectives.